We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix
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If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org or send us mail to: [your physical mailing address].
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at email@example.com
For our January 2021 programs:
Our retreat centre holds limited spaces for participants, and we expect to sell out. It is for this reason that we ask you to pay 70% of the accommodation costs up front once you have been selected as a participant. If you need to cancel your place on the program, we request that you cancel by the 29th November. This will allow us to offer your place to someone on our waitlist. You may write to us at firstname.lastname@example.org to book a time to have a cancellation phone call with one of our staff. In this phone call, we will explore possibilities and solutions. Cancellations made by November 29th will receive a 100% refund, minus a $200 administration fee or be offered credit towards a future programme or workshop with the New Earth Institute.
New Earth Institute will provide a full refund if we are unable to run the retreat for any reason.
New Earth Institute has adopted a Covid Plan (hyperlink this?) to ensure that the program is comfortable and safe for all participants. This includes physical distancing arrangements where necessary and regular disinfecting of high contact areas. We request that if you are displaying cold or flu like symptoms prior to the program to contact email@example.com immediately.
In the event you must leave the program due to health, family or emergency, your fees will not be refunded. They will be credited to a future course when the time is right. (OR you will be refunded 50% and the remainder will be held in trust as credit for a future program)